Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. The seal from our packaging must be unopened (i.e. unbroken) 

RETURN PROCESS 

To return an item, please email customer service at hempyllama@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Hempy Llama Tea Company

Attn: Returns

RMA #

P.O. Box 981  

Cedaredge, CO 81413  

United States   

Return shipping charges will be paid or reimbursed by us. 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS    

The following items cannot be returned:     

 ● Items that have a broken seal in our packaging     

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.         

QUESTIONS

If you have any questions concerning our return policy, please contact us at: hempyllama@gmail.com